Wireless data connectivity and remote desktop access
are becoming more important in today's mobile
workforce. With the advent of cell phones and
GPS units and portable everything, it seems that the
office is becoming more mobile by the year. We
work with a number of cutting edge technology
vendors to provide some unique mobility solutions.
Depending upon your industry, we can make some
suggestions of how you can use some of this
technology to help drive your business.
Murphy's law always strikes when you least expect it
and the network goes down or the computer or printer
goes on the blink right in the middle of a huge deal
or crunch time. You cannot afford ANY downtime
and you definitely do not have the time to tear down
anything and haul it into a service center somewhere
and pray that it gets looked at same day and they
realize the urgency of your problem and drop
everything to help you. This is the reason
that on-site service is so crucial to a business's
survival and why you need to know who you are going
to call BEFORE it happens! Need references?
No problem! We will be happy to give you
contact information for many happy clients upon
We have a full service technical repair center
located on our campus at 2979 Valley Avenue in
Winchester, VA. Our technical staff has
combined experience of over 50 years in the
industry. We hold industry affiliations with
Microsoft, CompTia, Intel, AMD, Hewlett Packard,
Dell, Compaq, IBM, Lexmark and Webroot just to name
a few. We have an excellent repair turnaround
time and we stand behind our work. We
guarantee all service work for 30 calendar days and
if it is not repaired to your satisfaction, we will
do anything we can within reason to make sure you
are taken care of and are a happy customer!
Our staff is very professional and has excellent
customer relations skills. What does this mean
to you? They won't talk "techie" and confuse
you with technical jargon!
For some of our clients that are a little further
away from us geographically, we have implemented a
remote desktop control support system that will
allow us to work on your system from remote, as long
as you can get connected to the internet and open up
a web browser. We do charge for this service
on an individual basis, but we also bundle it into
service contracts for many of our clients.
This can save a lot of downtime for customers,
especially if we recognize the problem over the
phone and feel we can fix it quickly through a
remote connection. It becomes a win win
situation for both the customer and our support
As a value added service to our customers, we have
implemented a live support chat functionality to our
website. A member of our staff is monitoring
this channel during normal business hours and we try
to keep "after hours" monitoring as much as
possible. If live support is offline, you
still will have the ability to send an email request
and that comes to every staff member and someone is
usually always in front of their email most anytime
of the evening and weekends. These emails also
are forwarded out to a couple mobile email smart
phones, so we are reachable pretty much 24x7 if need
We offer pickup and delivery services FREE of charge
in the Winchester area within a 10 mile radius of
our campus on Valley Avenue. This service is
offered as a value add to our clients because we
know that your time is important to you.
Please have your computer system disconnected and
ready for pickup to expedite the pickup process for
our field technician. Need a pickup?
Call us and we'll be out in a flash!
As a value added service to our customers, we also
have a subsidiary company that offers excellent
high-speed dial-up internet service for as little as
$8.95 per month. We also offer wireless
broadband internet services for as little as $39.95
per month. We have two different wireless
offerings, so we are sure to be able to accommodate
just about any internet you may have, whether as a
homeowner or a business.
We have three in-house web developers that work as a
team to design creative and professional websites.
Anything from a simple one page intro website to an
in-depth website with e-commerce and database
functionality. Click more details below to see
some of the sites we have designed and what people
have to say about our web designs!
Having a website designed is great, but now you need
some place to host it! We offer hosting
services for less than $15 per month which is sure
to meet any budget. We also offer hosting
reseller plans, so if you are interested in becoming
a website hosting company yourself, call us for
information on how we can set you up with a turnkey
reseller solution for as little as $50 per month.